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This is what you can expect while using AskNow:
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The librarian will communicate with you using Internet chat and may take you to various websites. An average session lasts 15-20 minutes. It may take several minutes for the librarian to search and send you an answer. We thank you for your patience while the librarian searches for a resource that satisfies your request. The librarian may ask you questions to get a better understanding of what you need and may offer to follow-up by e-mail if your question cannot be answered online. That will allow the librarian to refer to print and local resources, as well as subject specialists who may not be available during the live session.
By entering an e-mail address at login you will receive a complete transcript of your session with the librarian, including all chat and links to web sites visited. This also helps the librarian send a follow-up message to you if more information is found after your session has ended.
At the end of the session you will receive a list of live links that will allow you to go back and visit all of the pages you were shown. If you have provided an e-mail address, you will receive a full transcript by e-mail. Each page received can then be bookmarked or printed after the session.
You may also choose to select the "anonymous" setting at the bottom of the login screen to have no identifying information about yourself submitted. If you do so, you will not automatically receive a transcript of the session by e-mail. If you check this box, you will be able to retrieve a transcript of your session with the librarian via a link, which will be sent to your browser at the end of the session. To get a copy of your online session, just click on the link. You will have the option of emailing the session or printing it. The link will remain active for 10 days.
Minimum Requirements
28K or better Internet connection. It could take 15 seconds for a response depending on your setup.
Supported Browsers: Microsoft Internet Explorer, Netscape, Safari, Firefox.
Enable "session cookies" in your browser.
Don't Disconnect Accidentally
Do not use your browser toolbar to navigate or change the address bar or you will disconnect from your session.
During your session only browse within the AskNow frame.
It Just Won't Work!
Opera and WebTV are not supported.
MAC users - we can send you web pages but not actually escort you through them.
Firewalls - these may have to be disabled to successfully chat with a librarian. Click here to learn how to configure your firewall to allow communication with a librarian.
When All Else Fails
Don't bookmark or print during the session. You will receive all session information in a transcript after you exit if you provided a email address.
If you must open a second browser window during the session use the "Start" menu or "taskbar" shortcut. DO NOT use Ctrl "N" or File "new" or your session will crash.
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